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Product Categories
Electrical Motors
Electrical Motor Controls
Couplings
Belt Drives
Clutches & Brakes
Open Gearing
Enclosed Gearing
Chain Drives
Bearings Mounted
Bearings Unmounted
Seals & O-Rings
Conveyer Components
Linear Actuators
General Industrial Products
MISSION...to create a Total Customer Management (TCM) process; a set of procedures which, when properly implemented, will provide the most economical method of distributing industrial products and services with the greatest amount of value to the customer.
IDENTIFY THE CUSTOMER
IDENTIFY THE CUSTOMER NEED
SATISFY THE CUSTOMER NEED
MONITOR NEED SATISFACTION
CORRECTIVE ACTION PROCEDURE
Identify the Customer ...
the objective is to create a customer profile.
Identify the Customer Need ...
the objective is to identify the customers' requirements. Develop a list, as if it were a menu, of products and services that the customer requires.
Satisfy the Customer Need ...
the objective is to perform the necessary activities in an effort to meet the customer's required need.
Monitor Need Satisfaction ...
the objective is to identify whether or not we are continually meeting the customer's expectations.
Corrective Action Procedure ...
the objective is "if it's broke, fix it" and if it's not broke, improve it within the acceptable cost limits of its own improvement.